FAQ

At 24option we strive to make trading binary options as easy as possible for everyone. Here are some frequently asked questions that will give you all the information you need on the market. If you don’t find an answer to your question below, please contact us and we will assist you immediately. 

  • Binary Trading
    • Binary Option - what is it?

      A binary option is a financial opportunity that offers investors a fixed price and a fixed return. Binary options are also known as Fixed or Digital options and are traded only on the internet. 

    • Earning from Binary Options – How does it Work?

      If the option expires “in the money”, the option you invested in will always earn a fixed amount of money for you. At 24option you can earn up to 89% of your total investment amount when options expire “in the money”. For example, on a $500 investment you will receive a $945 return.

    • What are 24option’s Underlying Assets?

      Underlying assets are all assets being traded on the market, such as stocks, indices, commodities and forex currency pairs. The constantly changing market value of those assets is the basis for binary options trading. 24options offers a variety of underlying assets for trading. For the full list of assets please visit our Asset Table.

    • What Types of Binary Options does 24option Offer?

      24option offers four types of binary options:

      • High/Low
      • One Touch
      • Boundary
      • 60 second options

      For further information on trading with these types of binary options, please see the binary options strategy page.

    • A Purchase Price of an Option - What does it Mean?

      Every option has its target price. A target price is decided by the broker according to certain pricing updates and market movements. 24option presents its target prices at which it is willing to sell the option. Investors can buy an option on both sides of the purchase price (high or low) according to what they believe the future price will be.  

    • What is an Option Expiry Time?

      An expiry time is the exact date and time where an option expires and is no longer tradable. The expiry time for each option is visualized on the trading platform and is adjusted to the investor’s time zone.

    • How Can I Close an Option Before it Expires?

      At 24option you can close an option before it reaches its expiry time, whether it is high or low. Closing purchased options prior to their announced expiry time is available only on some options. For more details on how to close options and understanding the benefits of this method, please see our binary trading sector. 

    • What is the Expiry Level of an Option?

      Every option has its own expiry level which marks the level of the underlying asset once the option is expired. An expiry level can be “in the money” (profitable) or “out of the money” (not profitable). Each traded asset has its own expiry levels.

    • What is the Difference Between ' In The Money ' and ' Out of The Money ' Expiry?

      When expiring “in the money” your option has acted as you predicted and has gained the return on your initial investment. An option expiring “out of the money” is an option that hasn’t reached its target price and as a result you lose your investment. For example, an option expiring “in the money” would be a high option expiring above the target price, or a low option closing below its target price.

      An option closing “out of the money” is an option that hasn’t fulfilled your expectations of the market.

    • An Option Expiring at the Target Price – Do I Make Profit, or Lose my Money?

      If an option you invested in is closing at its exact target price, it is considered to be a “in the money” expiry. Moreover, in this case you will gain 100% of the initial investment you made.

    • What is an Option Investment Amount?

      An investment amount is the amount of money invested by you in an option.

    • Is There a Minimum Investment Amount at 24option?

      Yes. At 24option there is a $24 minimum investment amount per option requirement. The amount of the minimum investment price changes between countries and currencies.

    • What is the Maximum Investment Amount?

      The maximum investment amount for a single High/Low option is 50,000 USD/GBP/EUR. The maximum investment amount for other options is $10,000. This amount varies between countries and for different currencies.

    • How Many Options Can I Purchase?

      Purchasing options is not limited and you can purchase as many options as you like. However, there is a limitation on the total value of your open options and it is $40,000 at all times. This limited amount changes between countries and currencies.

  • General
    • Are There Any Special Computer Requirements in Order to Trade at 24option?

      No. all you need is an internet connection and a computer, smartphone or mobile device.  Trading with 24option does not require downloading programs of any kind and is done completely online. All popular browsers are in use at 24option. All  browser versions starting from  Explorer 8.0, Google Chrome 4.0 or Firefox 3.6 are suitable for trading.

      Please note that Java script needs to be enabled in order to trade in our site and Flash player needs to be installed in order to view all of our site elements.

    • Is my Private Information Protected?

      Yes. Your private information is highly protected using the most updated high-tech techniques on the market in order to ensure you with a safe trading environment. 24option secures all transmissions with a 128bit SSL encryption certificate provided by Thawte.

    • Why am I Unable to Trade?

      Please ensure that you have the most recent version of your browser and that JavaScript is enabled.  Additionally, you may view the troubleshooting guide in our binary options guide.  If you have a problem you can always contact our technical support center.

    • Who are We?

      24option is an online binary options broker, operated by Rodeler LTD Financial Services Limited, based in Cyprus.  Rodeler LTD is privately owned and supervised by on line trading professionals with years of specialty in the financial market, forex trading, stocks, binary options and more.

  • Signals
    •  What are Signals?

      Trade Signals for binary options is a tool that delivers a recommendation to trade on a specific binary option. It gives you the following information:

      -          Direction of the trade: CALL or PUT
      -          Asset to trade
      -          Standardized expiry rate

      Traders can use this information to make investments, or can incorporate Signals into their own technical analysis and trading strategies.

    • Who creates Signals?

      Trade signals are created by Faunus algorithmic trading models. These models constantly monitor more than 200 live assets and select the optimal assets for trading. Faunus algorithms use the latest statistical and data mining technologies. There is very little human involvement in the data gathering process. All data is adjusted automatically by computers. The system is however periodically monitored by human experts, in order to increase long-term success ratio, and reduce traders’ risks. 

    •  How do I use Signals?

      There are currently 3 types of signal; 1 hour, 30 minute and 15 minute signals. The signals are displayed on your screen, allowing you a limited amount of time to evaluate the option and decide whether to invest or not.

    • 1 Hour, 30 Minute and 15 Minute Signals

      From the moment the signal appears on the screen you have 5 minutes to act. If you decide to follow the signal and invest, simply enter the position with a given direction and set the expiry rate to the end of the hour.

      Example: You received the following signal at 10:03: EUR/USD – CALL.
      Place a Call trade on the EUR/USD and set the expiry for 11:00.

      N.B. If you did not follow the signal within the first five minutes, it is strongly recommended that you disregard the information and don’t open that particular trade. Trading signals are devised mathematically and are acutely time sensitive. Asset prices react to new events and changes in the markets. The validity and relevance of each prediction can change significantly within a short time period.

      30 Minute and 15 Minute Signals
      30 Minute and 15 Minute Signals operate on exactly the same principal.
      30 Minute Signal = 3 minutes to act = expiry on the 30th minute of the hour.
      15 Minute Signal = 1.5 minutes to act = expiry on the 15th minute of the hour.

    • What is the Reliability Level and how should I use it?

      Every trading signal displays a colour coded ‘power level’ to indicate the likely reliability of the signal. Green denotes a high level of potential reliability, yellow shows less predictability. Statistically, traders can rely on ‘green signals’ over a long period of time. This doesn’t mean that other signals should be ignored. Less predictable options still present many potentially highly lucrative investment opportunities. Traders can benefit by placing an emphasis on fundamental analysis rather than technical analysis when evaluating these assets.

    • How often do I Receive Trading Signals

      Signals are generally updated hourly on the widget. The exact frequency may depend on your account type.  

      During extreme, or highly unusual market conditions, the Faunus algorithmic model may consider trading too risky. During these rare periods there may be substantially fewer signals, or even no signals at all. This is something that currently only occurs a few times a year.

    • Which Assets are covered by Trading Signals?

      The current version of Trading Signals supports more than 60 of the most liquid and highly traded global assets.

      A typical email bulletin accompanying a set of signals will contain between 7-10 recommended assets. Usually those assets are the most liquid and are considered to have the highest chance of yielding a profit. 

      The recommended assets in every set of signals (email, widget or SMS) will vary according to how they are rated by the Faunus algorithmic models at that particular time.

    • Should I use Trading Signals?

      Trading Signals are not a magic online investment solution, but used effectively they are a very powerful trading tool. Intelligent and systematic use of Trading Signals can definitely enhance your trading and could substantially increase your profits.

       We recommend that traders use at least 2-3 signals from each set of signals in every email /widget / SMS.  Signals generated by algorithms do not reflect fundamental news and events. It’s prudent to diversify your trading. We also advise you to initially invest lower amounts on each signal, and analyse your statistics carefully.

    • How much will I make?

      It is impossible to say how much you will make with Trading Signals. Your investment profits depend on a combination of several different factors; including your own skill and judgement. Faunus algorithmic signals do achieve a successful prediction Ratio of between 55 and 65% on average. Skilful use of signals can boost your profits considerably. 

    • What are the risks?

      Any form of investment contains an inherent element of risk; binary options are no different. An inaccurate prediction will result in the loss of the sum of money invested in that particular trade. With Faunus signals, the highest risk is the fundamental behaviour of assets, or an unexpected event changing the relevance of the original data. A thorough understanding of trading signals allows a higher degree of risk management when using the tool. 

    • Tips for Signals:

      1.       Faunus signals are particularly effective under conditions of high market volatility.

      2.       If a signals bulletin shows 2-4 correlated assets moving in the same direction (e.g. USD/JPY – CALL, USD/CHF – CALL, USD/GBP – CALL”), it’s an exceptionally strong indication of a firm trend. It is very rare for Faunus to give false indications in these circumstances.

      3.       Diversify your trading. Trade on the assets with the highest reliability level, and confirm the lower reliability signals with fundamental analysis and market news.

      4.       Start trading by investing smaller amounts on low reliability signals. Reserve higher investments for highly reliable assets.

  • Deposits & Withdrawals
    • Withdrawals
    • Deposits
      • Depositing Funds – How do I do That?

        At 24option you can choose the method of depositing that works best for you. Depositing funds is available with credit cards (Visa, MasterCard), bank transfer or digital payment. For more information, please visit our banking page.

        24option can only accept deposits made from your personal account.

      • In Which Currency do I Deposit?

        Basically, traders can choose between the four most popular currencies for depositing funds (USD ($), GBP(£), JPY (¥), or EUR (€)). When registering to 24option you will be asked to choose your trading currency. Please note that once chosen, your trading currency cannot be changed.

      • Deposit funds with Skrill(MoneyBookers)

        24option allows you to fund your trading account using a Skrill(MoneyBookers) account. You must be a registered Skrill(MoneyBookers) user. Once you upload funds to your Skrill(MoneyBookers) account you can then send the money to your 24option account. The process is simple:

        Registering with Skrill(MoneyBookers):

        1. Go to the Skrill(MoneyBookers)website and click the SIGN UP button.
        2. Select your country of residence and preferred language and click the “Sign up” button in the Personal account box.
        3. Fill out the details form and click the “Accept and create account” button when finished.  Make sure to fill in all mandatory fields.

        Uploading Funds:

        1. Once you are logged in to the site, click the “Upload Funds” button
        2. Select your desired payment method and follow the instructions to upload funds to your Skrill(MoneyBookers) account. 

        Note
        : You can only send money in your selected trading currency.

        Transfering the uploaded funds to your 24option account:

        1. Once you have uploaded the funds, click the “Send Money” button
        2. Fill in the details as follows:

        • Recipient’s name: Rodeler LTD financial services
        • Recipient’s email address: mbeur@24option.com
        • Amount: As per the amount uploaded. Minimum deposit is €250 
        • Currency: You may only send money in your selected trading currency
        • Payment reference: 24option deposit
        • Detailed explanation: Your 24option username (e.g. “John Doe”)

        3. If required, tick the checkboxes as needed
        4. Click the NEXT button and complete the process

      • What is the Minimum Initial Deposit?

        The minimum deposit to start trading is $250/€250/£250/¥25,000. Just one deposit of $250/€250/£250/¥25,000 and you can be trading immediately!

         

      • Can I Register Without Depositing Funds?

        Yes. There is no obligation to deposit on registering to 24option. Only when you actually want to start trading will you need to make the minimum deposit of $250.

  • My Account
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General Risk Warning:Trading in Binary Options carries a high level of risk and can result in the loss of all of your investment. As such, Binary Options may not be appropriate for all investors. You should not invest money that you cannot afford to lose. Before deciding to trade, you should become aware of all the risks associated with Binary Options trading, and seek advice from an independent and suitably licensed financial advisor. Under no circumstances shall we have any liability to any person or entity for (a) any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to Binary Options or (b) any direct, indirect, special, consequential or incidental damages whatsoever. For more information about the risks associated with trading Binary Options click here .
24option.com is a brand owned and operated by Rodeler Limited, a financial services company registered in Cyprus (HE312820) and authorized and regulated by the Cyprus Securities Exchange Commission under license number 207/13. Rodeler Limited is located at 39 Kolonakiou Street, Ayios Athanasios, Limassol CY-4103.