This page sets out the withdrawal process with 24option, as well as answers to some of the most common questions we receive.
If you have any questions not answered on this page, please contact us
through live chat
or by phone.
How can I withdraw funds from my 24option account?
Avoid delays in receiving your funds by ensuring that all your documentation is correct, up to date, and confirmed before you submit your withdrawal request. Every time you use a new payment method you will need to verify it, but once you have done this you will not need to verify that particular card in order to make a withdrawal again.
The stages of verification include:
Proof of ID – Photo identification, including passport, driver’s license, or any other form of government issued identity card.
Proof of residence – Confirm that you are resident in a country accepted by 24option, with the following documents: Bank or credit card statement, recent utility bill, (water, electricity or telephone bill).
Complete assessment of appropriateness – One of the sections of the verification process, make sure that all your answers are correct and up to date.
Verify your payment method – If you are using a credit card, please send a picture of both sides of your credit card, displaying the last four digits of your credit card ONLY.
Once your account is verified, ensure you are logged in to your account before accessing the banking page, and then the withdrawals section.
Follow these steps to withdraw money:
- Fill in the required information; including your desired withdrawal amount.
- Click send. If after business hours, we will begin processing your request the next business day. Our business hours are Monday-Thursday, 9-16:00 and F, 9-13:30.
- Receiving your funds is also dependent on your bank’s business hours and AML procedures.
For more information about accepted verification documents, see our How to Upload Documents guide.
What payment methods can I use for withdrawing funds?
Withdrawals can be made to your credit card, through a wire transfer, or selected online payment systems.
For your security, the first time you use any new payment system you will need to follow all the stages of our verification system as outlined above. Any payments you request will not be made until all documents are received.
How much am I charged for each withdrawal?
Withdrawal charges vary with the type of account you have.
For Platinum and Diamond account holders every withdrawal is free. Gold account members can make one withdrawal for free each month. Silver and Basic account holders can make one withdrawal for free, with charges each time you withdraw from then on.
Credit card: 3.5%
Debit card: 3.5%
Skrill (Moneybookers): 2%
Wire transfers: $30, €25, £20, ¥3,000
Some banks may also make an additional charge on each transaction.
Are there certain hours for making withdrawal requests?
A withdrawal request can be made at any time through www.24option.com. Requests are only processed once all required documentation is verified and at the start of the next business day. We aim to complete all withdrawals as quickly as possible but your bank’s business hours and AML procedures also affect the withdrawal process.
See above for our business hours.
Is there a minimum withdrawal amount?
There is no minimum amount for withdrawals made to credit cards, Skrill or Neteller. However minimum limits apply for withdrawals made by wire transfer: $130, €100, £80, ¥10,000 (JPY), ¥700 (CNY),7 000 (RUB).
Is there a maximum withdrawal amount?
Withdrawals are capped at the available funds in your account at the time of the request. This figure will not include any funds currently invested in open trades.
How long does it take to get my money?
We aim to process all withdrawal requests as quickly as possible. However, there may be circumstances, such as the bank’s business hours and AML procedures that makes the process take longer. You can read about them at the top of this page.
In order to avoid delays, please ensure that all verification documentation is up to date before you make your request.